How it works

How do I start playing a quest?
To start the quest, go to the designated starting point and press Start. The quest will unlock automatically, and you can begin your mission. Follow the instructions, solve the clues  and read the stories. 

Do I need an internet connection to play?
Yes, currently you need internet access to play a quest. But the consumption is extremely low, so don’t worry too much about it. 

How much battery does the app need?
Try to have your phone as charged as possible before starting. Anything above 50% should be fine. 

Can I play the quest whenever I want?
Yes, unless there are time limitations explicitly mentioned in the quest description.  

Can I stop the quest and continue later?
Yes, anytime, as many times as you wish. 


Payment 

I bought a quest. On how many phones can it be played? 
Currently, a purchased quest can only be played on one smartphone/account. However, you can play it in groups of up to 4 people, using just one smartphone. It’s more fun this way anyway. 

I used Tripadvisor/GetYourGuide/Booking.com to buy a quest. What do I do now? 
Firstly, check your e-mail (spam folder included), you should have all the instructions there. If you can’t find the e-mail, please contact us:

- by mail at explore@questoapp.com

- by Messenger at: https://www.facebook.com/questoapp

- by WhatsApp: +40741513214

When I insert the code in the Unlock quest section it says it was already used

This means your quest has already been unlocked on your account. Just refresh the app and go the quest page to start playing.

I have an iPhone and can't find the Unlock quest section

Your quest will be unlocked automatically using your e-mail address. If you can't play it, please contact us by e-mail at: explore@questoapp.com

Creating your own quest

I want to create a quest in my city. What do I do?
Please contact us at storyteller@questoapp.com. Mention details regarding your writing experience, the city you live in, your idea for a quest, and any other details you deem necessary. 

Issues 

I have an issue with the app. What can I do? 
Please contact us at explore@questoapp.com or by WhatsApp at: +40741513214. 

What happens if I can’t solve a clue?
Use the ‘Ask for help’ feature in the app. You will be contacted by one of our questers.